At BetaHair, we prioritise quality and customer satisfaction. Below are our shipping, delivery, cancellations, and returns policies to ensure a smooth experience.

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1. Shipping & Delivery

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Ready to Ship

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• Orders are dispatched within 1-3 working days.

 

Delivery Policy

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• Orders are delivered to the address provided during checkout.

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• Incorrect Address: We are not responsible for orders delivered to incorrect addresses supplied by the customer. Refunds will not be issued in these cases.

 

Delivery Times

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• UK:

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• Delivery within 1-2 working days after dispatch.

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• Fulfilled by Royal Mail:

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• Tracked Service: £5

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• Guaranteed Service (safest option): £10

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• International:

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• Europe: Delivery within 3-5 working days after dispatch.

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• Rest of the World: Delivery within 3-7 working days after dispatch.

 

Tracking Information

 

A tracking number will be sent via email once your order has shipped. Please note that delivery times may be impacted during holiday periods.

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2. Cancellations & Amendments

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• To ensure fast processing, orders cannot be cancelled or edited after placement.

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3. Quality Assurance

 

At Betahair, we maintain strict quality control to ensure customer satisfaction:

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• Products are sourced from ethical suppliers and inspected before shipping.

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• We pride ourselves on providing premium human hair and lace systems for custom wig production.

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4. Returns & Refund Policy

 

Custom Wigs

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• Custom wigs are bespoke units made according to your specifications and cannot be refunded.

 

Services

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• Refunds are not offered for services rendered.

 

Defective Products

 

In the rare event of a defective product:

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1. Contact betahair100@gmail.com within 3 days of receiving your order, providing details and the reason for return.

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2. We will provide a return address.

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3. Return the product within 5 working days using a tracked service.

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• Note: Return shipping costs are the customer’s responsibility.

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5. Refund & Exchange Conditions

 

Refunds or exchanges will only be processed if the following conditions are met:

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• The product is returned in its original condition.

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• Requests are made within 8 working days of receipt.

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• Ineligible Items:

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• Lace wigs or frontals that have been worn, styled, cut (including lace or hair), or had products applied (e.g., glue, hair products).

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• Products altered or damaged by the recipient, such as heat damage, colouring, bleaching, or rips/tears in the lace.

 

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6. Important Notes

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• Use a tracked service with delivery confirmation for returns, as we are not responsible for lost packages.

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• If any conditions are unmet, we reserve the right to refuse refunds or exchanges.

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Thank you for choosing BetaHair! For any questions, please contact us at betahair100@gmail.com.