At BetaHair, we are committed to protecting your privacy and ensuring the security of any personal data you provide. This privacy policy outlines how we collect, use, store, and protect your information in compliance with UK data protection laws, including the General Data Protection Regulation (GDPR).

 

1. Information We Collect

 

We may collect and process the following types of information:

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• Personal Information: Name, email address, phone number, postal address, and payment details.

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• Order Details: Measurements, style preferences, and other information related to custom wig orders or services.

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• Communication Data: Any correspondence between you and BetaHair, including emails or messages via social media.

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• Website Data: Information collected through cookies or analytics tools, such as IP addresses, browser types, and browsing behaviour.

 

2. How We Use Your Information

 

We use your personal data for the following purposes:

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• Order Fulfilment: To process and deliver your orders, including custom wig creations, services, and revamps.

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• Customer Support: To respond to your queries, requests, or concerns.

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• Marketing: To send promotional emails or updates about our services (only with your consent).

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• Improvement: To analyse trends and improve our website, products, and services.

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• Legal Obligations: To comply with any applicable laws and regulations.

 

3. Sharing Your Information

 

BetaHair will never sell or rent your personal data. We may share your information with trusted third parties in the following circumstances:

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• Service Providers: For example, Royal Mail for pick-up and delivery services.

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• Payment Processors: To securely process transactions.

• Legal Requirements: If required by law or to protect our rights, property, or safety.

 

4. Data Retention

 

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements.

 

5. Your Rights

 

Under UK data protection laws, you have the following rights:

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• Access: To request a copy of the personal data we hold about you.

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• Correction: To request that we update or correct any inaccuracies.

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• Erasure: To request that we delete your personal data, subject to legal obligations.

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• Restriction: To limit how your data is processed.

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• Objection: To object to certain types of data processing, such as direct marketing.

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• Data Portability: To request the transfer of your personal data to another service provider.

 

To exercise your rights, please contact us using the details provided below.

 

6. Security Measures

 

We take the security of your personal data seriously. Measures include:

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• Secure payment processing systems.

• Limited access to your data by authorised personnel only.

• Regular monitoring and updates to our security practices.

 

7. Cookies

 

Our website uses cookies to improve your browsing experience. Cookies are small files stored on your device that allow us to analyse website traffic and customise content. You can manage your cookie preferences through your browser settings.

 

8. Changes to This Policy

 

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and significant changes will be communicated directly to you where possible.

 

9. Contact Us

 

If you have any questions about this privacy policy or how we handle your data, please contact us:

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• Email: betahair100@gmail.com

• Phone: 07405132245

 

Your trust is important to us, and we are committed to safeguarding your privacy. Thank you for choosing BetaHair.